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Do you offer delivery service?
Yes, we offer delivery services for a nominal fee. Alternatively, you may choose to self-collect your order at our store.
While we are committed to delivering your order within the selected time slots, there may be occasional, unforeseen circumstances on the road, such as traffic delays, weather conditions, or other unexpected events, that could cause slight delays in delivery. We appreciate your understanding and patience in such situations, and we will do our best to keep you informed of any changes to your delivery time.
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What is the delivery fee?
A standard delivery fee of $12 applies to all orders. An additional surcharge of $10 is applicable for deliveries to Sentosa, Jurong Island, and Tuas.
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Delivery Clause
We will do our best to ensure timely delivery of your order. Please ensure someone is available to receive the delivery. If no one is available, please provide access to a secure drop-off point. In the event that the designated drop-off point is exposed to the elements, we strongly urge that the delivery is picked up as soon as possible to maintain the freshness and safety of the items.
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How do I place an order?
Orders can be placed online through the order tab, or you may call or WhatsApp us at +65 9644 4164.
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How do I cancel the order?
To cancel or amend your order, please call us at +65 9644 4164. Kindly note that cancellations are not permitted within three hours of the scheduled delivery or collection time.
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What are the methods of payment?
We accept PayWave, PayNow, and cash. However, PayNow and cash are preferred.
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Is customisation (less salt, less spiciness) allowed?
Yes, we understand that individual preferences vary. Please inform us of your customization requests when placing your order on our website (under the special request column) or via phone.
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Do you add preservatives?
No, we use only fresh ingredients and do not add MSG or any other preservatives.
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What is your refund policy?
We strive to ensure customer satisfaction. If you are not satisfied with your order, please contact us at +65 9644 4164 within 12 hours for assistance.
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Do you offer catering services?
Yes, we offer catering services for events and gatherings. Please contact us for more details and to customize your catering menu.
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Are there any vegetarian or vegan options available?
Yes, we offer a variety of vegetarian and vegan options. Please check our menu for more details or contact us for specific requests.
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Do you accommodate food allergies?
We take food allergies seriously. Please inform us of any allergies or dietary restrictions when placing your order, and we will do our best to accommodate your needs.
Welcome to House of Samosas
